Privacy Policy

1. Introduction

Vendar ("we," "us," or "our") is an online marketplace platform operated by Vynix Tech. Vendar provides vendors with customisable digital storefronts to list, showcase, and sell their products directly to customers. This Privacy Policy explains how we collect, use, store, and protect the personal information of our users, including vendors (sellers) and customers (buyers) who access or interact with our platform. By using Vendar, you consent to the practices described in this policy. Important: Customer payments are processed through Paystack (all mobile money networks and cards). Paystack’s 2% transaction fee is paid by the shopper. Vendar takes no commission on sales. Merchant payouts go to mobile money or bank on Paystack’s standard payout schedule. Withdrawal fees come from the telco or bank. Refunds follow Paystack’s policy. Payment data is handled by Paystack. Vendar shares the needed order and payment information with Paystack to process payments.

2. Information We Collect

2.1 Information Collected from Vendors

When a vendor registers on the Vendar platform, we collect the following personal information:

• Full name
• Email address
• Phone number

This information is collected during the onboarding process to create and manage the vendor’s account and digital storefront.

2.2 Information Collected from Customers

When a customer places an order on a vendor’s storefront, the following information is collected to facilitate the fulfilment of the order:

• Full name
• Delivery address and location
• Contact information (phone number and/or email address)

This information is transmitted to the relevant vendor to enable them to coordinate delivery with the customer.

2.3 Subscription and Payment Information

Vendors subscribe to Starter (GHS 2,000 per year) or Pro (GHS 4,000 per year). Plans are billed yearly, and a payment plan can be arranged on request. Vendar does not directly store credit card numbers, bank account details, or other financial information. Payment data is handled by Paystack, and Vendar shares the needed order and payment information with Paystack to process payments. Please refer to Paystack’s privacy policy for information on how your payment data is handled.

2.4 Automatically Collected Information

When you use the Vendar platform, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Pages visited on the platform and time spent
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create, manage, and maintain vendor accounts and storefronts
• To facilitate order notifications and transmit customer details to the relevant vendor for order fulfilment
• To process subscription payments and to share with Paystack the order and payment information needed to process customer payments
• To communicate with users about account-related matters, platform updates, and support enquiries
• To improve and optimise the functionality, security, and performance of the platform
• To comply with applicable legal and regulatory obligations
• To detect, prevent, and address fraud, abuse, or other harmful activity

4. How We Share Your Information

4.1 With Vendors

When a customer places an order, the customer’s name, delivery address, location, and contact information are shared with the relevant vendor to enable the vendor to coordinate delivery with the customer.

4.2 With Third-Party Service Providers

We may share personal information with trusted third-party service providers who assist us in operating the platform, including Paystack, with whom we share the needed order and payment information to process customer payments, payment processors for subscription billing, hosting providers, and email service providers. These providers are contractually obligated to handle your data securely and only for the purposes of providing their services to us.

4.3 Legal and Regulatory Disclosure

We may disclose personal information where required by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, the safety of our users, or the public interest.

4.4 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, user information may be transferred as part of the transaction. We will notify affected users of any such transfer and any changes to this Privacy Policy.

5. Data Retention

We retain personal information for as long as it is necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Vendor account information is retained for the duration of the vendor’s subscription and for a reasonable period thereafter to resolve disputes or comply with legal obligations.
• Customer order information (as transmitted to vendors) is retained only for as long as necessary to facilitate order fulfilment and related communications.
• Subscription payment records are retained in accordance with applicable financial and tax regulations.

Upon account closure or deletion, we will delete or anonymise personal data within a reasonable timeframe, unless retention is required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure password protocols, including the issuance of temporary passwords during onboarding that must be changed by the vendor upon first login
• Encryption of data in transit using industry-standard protocols
• Regular security reviews and vulnerability assessments
• Restricted access to personal data on a need-to-know basis

While we take reasonable precautions to safeguard your information, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request correction of inaccurate or incomplete personal information.
• Deletion: You have the right to request the deletion of your personal information, subject to applicable legal requirements.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: Where applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to certain types of data processing.

To exercise any of these rights, please contact us at the details provided in Section 12 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

Vendar may use cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device that help us remember your preferences and improve platform functionality. You may configure your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain features of the platform.

9. Third-Party Links and Services

The Vendar platform may contain links to third-party websites, services, or content that are not operated or controlled by us. This Privacy Policy does not apply to such third-party sites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the platform.

10. Children’s Privacy

Vendar is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take reasonable steps to delete such information promptly.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Vendar (Operated by Vynix Tech) Email: vynixtech29@gmail.com