Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Vendar ("the Platform"), an online marketplace operated by Vynix Tech ("we," "us," or "our"). Vendar provides vendors with customisable digital storefronts to list, showcase, and sell their products directly to customers. By accessing, registering on, or using the Platform in any capacity—whether as a vendor (seller) or a customer (buyer)—you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Platform. We reserve the right to amend these Terms at any time. Any changes will be posted on the Platform with an updated effective date. Your continued use of the Platform following such changes constitutes your acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" refers to the Vendar website, mobile application, and all associated services.
• "Vendor" refers to any individual or business entity that registers on the Platform to create a storefront and list products for sale.
• "Customer" refers to any individual who browses the Platform and places orders for products listed by Vendors.
• "Storefront" refers to the customisable digital shop assigned to each registered Vendor on the Platform.
• "Subscription" refers to the yearly fee paid by Vendors for access to Platform services.
• "Order" refers to a request placed by a Customer for a product listed on a Vendor’s Storefront.

3. Eligibility

To use the Platform, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate and complete registration information.
• Not have been previously suspended or removed from the Platform for a breach of these Terms.

By registering on the Platform, you represent and warrant that you meet all of the foregoing eligibility requirements.

4. Account Registration and Security

4.1 Vendor Registration

Vendors are onboarded via email registration. During registration, Vendors are required to provide their full name, email address, and phone number. Upon successful registration, the Vendor will receive an email containing a temporary password. The Vendor must change this temporary password upon first login before gaining full access to the Platform.

4.2 Account Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to:

• Immediately notify us of any unauthorised access to or use of your account.
• Ensure that you log out of your account at the end of each session when using a shared or public device.
• Not share your login credentials with any third party.

We shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

4.3 Account Suspension and Termination

We reserve the right to suspend or terminate any account, without prior notice, if we reasonably believe that:

• The account holder has violated these Terms or any applicable law.
• The account is being used for fraudulent, deceptive, or illegal activities.
• The account information provided is inaccurate, misleading, or incomplete.
• The account poses a risk to the security or integrity of the Platform or its users.

5. Platform Services

5.1 Nature of the Platform

Vendar is a marketplace platform that connects Vendors with Customers. We provide Vendors with a customisable digital Storefront to list and showcase their products. Vendar does not buy, sell, store, ship, or deliver any products. We are not a party to any transaction between Vendors and Customers.

5.2 Customer Payments

Customer payments are processed through Paystack (all mobile money networks and cards). Paystack’s 2% transaction fee is paid by the shopper. Vendar takes no commission on sales. Merchant payouts go to mobile money or bank on Paystack’s standard payout schedule. Withdrawal fees come from the telco or bank. Refunds follow Paystack’s policy. When a Customer places an Order, the Vendor receives a notification containing the Customer’s name, delivery address, location, and contact information.

5.3 No Fulfilment Services

Vendar is not a fulfilment centre. All products are shipped directly by the respective Vendor to the Customer. We do not warehouse, package, handle, inspect, or deliver any physical goods. Vendors are solely responsible for the packaging, shipping, delivery, and quality of their products.

5.4 Order Process

The order process on the Platform operates as follows:

1. A Customer browses a Vendor’s Storefront and places an Order for a product.
2. The Vendor receives a notification containing the Customer’s name, delivery address, location, and contact information.
3. The Customer pays through Paystack on the Platform.
4. The Vendor ships the product directly to the Customer.

6. Subscription Plans and Fees

6.1 Plans

Vendors must subscribe to one of the following yearly plans to access Platform services:

• Starter: GHS 2,000 per year
• Pro: GHS 4,000 per year

Plans are billed yearly. A payment plan can be arranged on request. Details of the features included in each plan are available on the Platform.

6.2 Payment

Subscription fees are billed yearly and are payable in advance. Payment is processed through our designated third-party payment processor.

6.3 Non-Refundable

Subscription fees are non-refundable. If you cancel your subscription, you will continue to have access to the Platform until the end of the current billing cycle, after which your access will be suspended.

6.4 Fee Changes

We reserve the right to change subscription fees at any time. Any fee changes will be communicated to Vendors at least thirty (30) days in advance and will take effect at the start of the next billing cycle.

7. Vendor Obligations

By registering as a Vendor on the Platform, you agree to the following obligations:

7.1 Product Listings

• All product listings must be accurate, truthful, and not misleading.
• Product descriptions, images, and prices must reflect the actual product being offered.
• Vendors are solely responsible for ensuring that their products comply with all applicable laws, regulations, and safety standards in Ghana and any jurisdiction in which they sell.

7.2 Prohibited Products

Vendors may not list or sell any of the following on the Platform:

• Illegal, counterfeit, stolen, or pirated goods
• Controlled substances, narcotics, or illegal drugs
• Weapons, ammunition, or explosives
• Hazardous materials or substances
• Products that infringe on any third party’s intellectual property rights
• Sexually explicit or obscene material
• Products that promote violence, hatred, or discrimination
• Any other products that we, in our sole discretion, deem inappropriate for the Platform

7.3 Customer Service

Vendors are solely responsible for all customer interactions, including responding to enquiries, resolving complaints, processing returns (where applicable), and handling any disputes that arise from their transactions with Customers.

7.4 Tax Compliance

Vendors are solely responsible for complying with all applicable tax obligations, including but not limited to the collection and remittance of any sales tax, value-added tax (VAT), or other applicable taxes on transactions conducted through their Storefronts.

8. Customer Obligations

By using the Platform as a Customer, you agree to:

• Provide accurate delivery and contact information when placing Orders.
• Communicate and transact directly with Vendors in good faith.
• Not use the Platform for fraudulent, illegal, or abusive purposes.
• Not attempt to circumvent, interfere with, or disrupt the Platform’s security features or operations.

9. Refund Policy

Refunds of customer payments follow Paystack’s policy. Vendar does not handle, ship, or take custody of any products sold on the Platform. Any product return or exchange arrangements are the sole responsibility of the Vendor and the Customer. Customers are encouraged to confirm a Vendor’s return and refund terms directly with the Vendor before making a purchase. Vendar shall not be held liable for any disputes, losses, or damages arising from refund or return arrangements between Vendors and Customers.

10. Intellectual Property

10.1 Platform IP

All content, features, and functionality of the Platform—including but not limited to the website design, logos, text, graphics, software, and code—are the exclusive property of Vynix Tech and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Platform without our prior written consent.

10.2 Vendor Content

Vendors retain ownership of the content they upload to their Storefronts, including product descriptions, images, and logos. By uploading content, Vendors grant Vendar a non-exclusive, royalty-free, worldwide licence to display, distribute, and promote such content on the Platform for the purpose of operating and marketing the marketplace.

10.3 Infringement

Vendors warrant that all content uploaded to their Storefronts does not infringe upon any third party’s intellectual property rights. If we receive a credible complaint of infringement, we reserve the right to remove the offending content and/or suspend the Vendor’s account.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

• Vendar is a marketplace platform only. We do not manufacture, sell, ship, or endorse any products listed on the Platform.
• We are not liable for the quality, safety, legality, or availability of any products listed by Vendors.
• We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or any transactions between Vendors and Customers.
• We are not liable for any loss, damage, or injury resulting from the actions or omissions of Vendors, Customers, or any third party.
• We do not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

Vendar’s total cumulative liability to any user shall not exceed the total subscription fees paid by that user to Vendar in the twelve (12) months preceding the event giving rise to the claim.

12. Disclaimer of Warranties

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of the course of dealing or usage of trade. We make no representations or warranties regarding the accuracy, reliability, or completeness of any content on the Platform, including product listings, descriptions, images, or prices posted by Vendors.

13. Indemnification

You agree to indemnify, defend, and hold harmless Vynix Tech, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Platform or violation of these Terms.
• Any products you list, sell, purchase, or deliver through the Platform.
• Your violation of any applicable law, regulation, or third-party right.
• Any dispute between a Vendor and a Customer.
• Any content you upload, post, or transmit on or through the Platform.

14. Acceptable Use Policy

You agree not to use the Platform for any purpose that is unlawful, harmful, or prohibited by these Terms. Without limitation, you agree not to:

• Post false, misleading, defamatory, or fraudulent content.
• Upload any content that contains viruses, malware, or other harmful code.
• Attempt to gain unauthorised access to other users’ accounts or the Platform’s systems.
• Engage in spamming, phishing, or other unsolicited communications.
• Scrape, harvest, or collect data from the Platform by automated means without our express written consent.
• Use the Platform to promote or facilitate any illegal activity.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Interfere with or disrupt the integrity, performance, or security of the Platform.

We reserve the right to investigate and take appropriate action against any user who violates this Acceptable Use Policy, including removal of content, suspension of accounts, and reporting to law enforcement authorities.

15. Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using the Platform, you consent to the practices described in the Privacy Policy, which is incorporated by reference into these Terms.

16. Dispute Resolution

16.1 Between Vendors and Customers

Vendar is not a party to any transaction between Vendors and Customers. Any disputes arising from such transactions—including but not limited to disputes concerning product quality or delivery—must be resolved directly between the Vendor and the Customer. Refunds of customer payments follow Paystack’s policy.

16.2 Between Users and Vendar

Any disputes between a user and Vendar arising from or related to these Terms or the use of the Platform shall be resolved as follows:

1. The parties shall first attempt to resolve the dispute amicably through good-faith negotiation.
2. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may refer the matter to mediation in Accra, Ghana.
3. If mediation fails, the dispute shall be submitted to the courts of competent jurisdiction in Accra, Ghana.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict of law provisions.

18. Force Majeure

Vendar shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, epidemics, pandemics, government actions, power failures, internet or telecommunications disruptions, or cyberattacks.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

20. Entire Agreement

These Terms, together with the Privacy Policy and any other policies or guidelines published on the Platform, constitute the entire agreement between you and Vendar with respect to your use of the Platform. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Vendar.

21. Waiver

No failure or delay by Vendar in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise of that or any other right, power, or remedy.

22. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us at: Vendar (Operated by Vynix Tech) Email: vynixtech29@gmail.com Website: www.vendar.com Location: Accra, Ghana

These Terms and Conditions were last updated on 19th March 2026.