Sell on WhatsApp without answering every message yourself

In Ghana, a lot of business happens on WhatsApp. Customers see your status, send "how much?", ask whether the item is still available, ask for another colour, and then go quiet. Every one of those messages needs a reply, often while you're serving someone else or asleep.

Vendar's WhatsApp assistant takes care of the repetitive part. It shows your products, checks real prices and stock, takes the order and keeps the customer updated, so you can focus on the work only you can do. The website and WhatsApp shopping assistants and the WhatsApp operations copilot come with the Pro plan. The WhatsApp bot runs on Meta's official WhatsApp Business Platform. The bots give shoppers the shop's contact number instead of handing the chat to a person.

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The DM juggle

If you sell on WhatsApp, this probably sounds familiar:

• The same five questions, dozens of times a day.
• Customers waiting hours for a reply, then buying from someone else.
• Prices and stock kept in your head or in a notebook.
• Orders spread across chats, with no easy way to see what's been paid, packed or delivered.
• No time off, because a missed message can mean a missed sale.

WhatsApp is a great place to talk to customers. It wasn't designed to run a shop.

How Vendar's WhatsApp assistant works

Vendar runs one WhatsApp shopping assistant for all Vendar stores. When your customers chat with it, it serves them using your shop's catalogue: your products, your prices and your stock. You don't need to set up a separate WhatsApp Business account or hand over your personal number. The assistant is part of Vendar. The website and WhatsApp shopping assistants and the WhatsApp operations copilot come with the Pro plan. The WhatsApp bot runs on Meta's official WhatsApp Business Platform. The bots give shoppers the shop's contact number instead of handing the chat to a person.

What it does for your shoppers

• Discover products. Browse what you sell without waiting for you to send photos.
• Ask for recommendations. For example, "something for a wedding" or "a case for this phone".
• Check live prices and stock. The answers come from your Vendar store, so they're up to date.
• Build a bag. Add several items in one conversation.
• Place an order and pay with Mobile Money (MTN MoMo, Telecel Cash or AirtelTigo Money) or card through Vendar's Paystack-powered checkout. See Mobile Money payments.
• Track their order. Fewer "where is my package?" messages for you to answer.

Customers who message late at night can still get answers and order. The website and WhatsApp shopping assistants and the WhatsApp operations copilot come with the Pro plan. The WhatsApp bot runs on Meta's official WhatsApp Business Platform. The bots give shoppers the shop's contact number instead of handing the chat to a person.

What it does for your team

The assistant isn't only for customers. Authorised members of your store team can ask it about the business right in WhatsApp:

• How much revenue has come in?
• Which orders are waiting?
• Who are your customers?

You can check on your shop from your phone without opening a dashboard. Shoppers use the WhatsApp assistant to shop, and merchants use it to run the shop. The website and WhatsApp shopping assistants and the WhatsApp operations copilot come with the Pro plan. The WhatsApp bot runs on Meta's official WhatsApp Business Platform. The bots give shoppers the shop's contact number instead of handing the chat to a person.

VendarChat is a separate chatbot

Vendar has two assistants. The WhatsApp assistant above is one shared Vendar WhatsApp assistant that serves each shop from that shop's own catalogue. VendarChat is a separate Vendar chatbot, distinct from the WhatsApp bot.

Shoppers use VendarChat on the store's website. Merchants, store handlers and tenant admins use VendarChat in the merchant dashboard.

Both the WhatsApp assistant and VendarChat can be used by shoppers to shop and by merchants to run the shop. The website and WhatsApp shopping assistants and the WhatsApp operations copilot come with the Pro plan. The WhatsApp bot runs on Meta's official WhatsApp Business Platform. The bots give shoppers the shop's contact number instead of handing the chat to a person.

How it fits with your online store

Your Vendar store and the WhatsApp assistant share the same products, prices, stock and orders. Whether a customer orders on your website or through WhatsApp:

• the order shows up in one dashboard,
• stock updates everywhere,
• payment is recorded against the order.

Keep sharing your store link on WhatsApp status, Instagram and TikTok too. Some customers like to browse a website and others like to chat, and Vendar serves both. Shoppers can also use VendarChat on the store's website. The website and WhatsApp shopping assistants and the WhatsApp operations copilot come with the Pro plan. The WhatsApp bot runs on Meta's official WhatsApp Business Platform. The bots give shoppers the shop's contact number instead of handing the chat to a person. See everything included with the Vendar online store builder.

Getting started

1. Create your Vendar store and add your products.
2. Keep your catalogue up to date. The WhatsApp assistant answers from it, so accurate prices and stock mean accurate answers.
3. Point your customers to Vendar's WhatsApp assistant and to your store link, then manage every order from one dashboard. The website and WhatsApp shopping assistants and the WhatsApp operations copilot come with the Pro plan. The WhatsApp bot runs on Meta's official WhatsApp Business Platform. The bots give shoppers the shop's contact number instead of handing the chat to a person.

Pricing

Vendar has two yearly plans: Starter at GHS 2,000 per year and Pro at GHS 4,000 per year. Mobile Money and card payments are processed by Paystack. Paystack's 2% processing fee is paid by the shopper at checkout, so you receive the full product price. See pricing for what each plan includes. Vendar gives you a domain, or use your own custom domain if you have one.

Let WhatsApp sell for you

Keep the conversations your customers like and drop the copying, pasting and late-night replies. Build your Vendar store and let the WhatsApp assistant help you sell. Shoppers use VendarChat on the store's website. Merchants, store handlers and tenant admins use VendarChat in the merchant dashboard. The website and WhatsApp shopping assistants and the WhatsApp operations copilot come with the Pro plan. The WhatsApp bot runs on Meta's official WhatsApp Business Platform. The bots give shoppers the shop's contact number instead of handing the chat to a person.

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